FAQS

How old do I have to be to purchase a gun?
You must be 21 years old to purchase any gun. Please note that the merchandise sold in our stores is only for adults and is not suitable for minors. Children must be accompanied by a responsible adult within our store.

Firearms and Ammunition Returns
Noire Armaments does not accept returns of firearms (and ammunition) after they have been transferred to the consumer. Both types of items can be susceptible to tampering or damage once they have been transferred to the end-user. Therefore, when a firearm or any ammunition is transferred to the consumer (you), it is considered used, even if unfired, and consequently cannot be returned. Firearms found to be damaged or defective, prior to the transfer, are returnable according to the conditions stated below. All ammunition is non-returnable and non-refundable, without exception. Before you proceed with an online firearm purchase, please remember that we do IN-STORE PICKUP ONLY! Please review the order thoroughly to make sure it is the correct item and is come to Noire Armament gun store with right criteria. If the wrong firearm is sent to Noire Armament/you, it must be refused, or returned within 15 days, given the firearm never left the hands of the dealer. Once it is transferred into your hands, it cannot be returned. Please note that we do not reimburse any background check and/or transfer fees charged by the FFL dealer that transfers the firearm to you. Those transactions must be negotiated between the FFL dealer and yourself. All un-transferred firearm returns are subject to a 25% restocking fee. The restocking fee can only be waived by the Manager, under very limited conditions.

Damaged or Defective Firearms

BEFORE THE FIREARM(S) IS TRANSFERRED TO YOU:
Firearm returns can be accepted for those found to be damaged or defective immediately upon receipt by the dealer, but before the transfer to the consumer (you) takes place. It is very important that you take your time to thoroughly inspect your firearm(s) BEFORE proceeding with the transfer. Once a firearm has been transferred to you, it CANNOT be returned to Noire Armament. If the defect(s) is found BEFORE the transfer, then Noire Armament will do an equal replacement of the firearm (subject to availability and applicable fees). Defective firearms must be returned to the FFL dealer within 15 days, or a 25% restocking fee will be charged to the consumer. If purchased from Noire Armament, damaged or defective firearms must be returned to us before leaving the store on the date of the transfer.

AFTER THE FIREARM(S) IS TRANSFERRED TO YOU:
Once a firearm has been transferred to the consumer (you), it CANNOT be returned to Noire Armament. After the transfer, we cannot refund the purchase price. We understand that some manufacturer defects/problems may not be identifiable upon initial inspection. However, if the defect(s) is found AFTER the transfer, the firearm must be returned directly to the manufacturer for replacement or repair, subject to that manufacturer’s policies. Noire Armament will help you by providing contact information to firearm manufacturers, to facilitate any warranty repairs or returns to them. By sending a defective firearm directly to the manufacturer, you can avoid the unnecessary fees of any attempt to return the firearm to us.

Return Policy & Process (In Store or In Store Pickup Sales)

Firearm & Ammunition Returns
Please refer to the Firearms & Ammunition Purchases tab directly above this one.

General Merchandise – Other Than Firearms or Ammunition
Here at Noire Armaments we want you to be 110% happy with your order. If you’re not satisfied with your purchase, for any reason, please return the item(s) for an exchange or refund. All returns of non-firearms/non-ammo must be made within 14 days of receiving your order. We don’t accept returns or exchanges after the 14-day period. All returned items must be in the original condition you received them in. We do NOT accept blemished items for return or exchange. This includes products that were OPENED and USED. Note that the shipping fee is not refundable, which includes shipment to you and the return shipping. Before returning an item please call us at 321-396-3108. This way we can send you an RMA shipping label and keep proper track of your return.

Please return the items in the original shipping container with original packing materials and confirm that the label returns to:

• Noire Armament,

  4357 Okeechobee Blvd West Palm Beach, FL 33409 United States

   
• All returns require a 1-2 week processing period.
• We are not responsible for items lost in transit.

If you have any further questions, please use our handy dandy Customer Contact page.

Return Policy & Process (Store Sales)

Firearm & Ammunition Returns
Please refer to the Firearms & Ammunition Purchases tab directly above this one.

General Merchandise – Other Than Firearms or Ammunition
Every non-firearm/non-ammo purchase at Noire Armament has a 30-Day Guaranteed Inspection Period. During this time frame, we urge you to thoroughly examine your purchase. If you are not satisfied, you may return most non-firearm/non-ammo merchandise, purchased within 30 days if it is – unused, in the original package and in new condition.

For your shopping ease and convenience, items purchased from October 30 to December 31 can be returned up to January 31, to accommodate early holiday shoppers.

Having trouble with your credit card or payment info?
Your card might be declined for various reasons. Please check to make sure that the name and address entered in the “Billing Information” field are entered exactly as this information appears on the statements you receive from the issuing bank or financial institution. Also, confirm that the credit card number, expiration date and card verification number are correct. If this doesn’t work, please contact your issuing bank or financial institution to verify your information, and make sure there are no holds placed on your account.

Will I be charged sales tax?
Noire Armament has to charge sales tax on orders in Florida as we have a fulfillment location here. If it were up to us there would be no taxes but we don’t see that changing anytime soon.

Is your site secure?
Your ecommerce transactions occuring within our site use industry-standard SSL encryption. If you have questions about secure commerce, please contact us using our contact page.

I can’t add more than one item to my shopping cart. What’s going on?
If you can’t add more than one item to your shopping cart, you probably need to enable cookies on your web browser. Cookies, small bits of information stored on your computer by your web browser, do not contain personal information or otherwise compromise your privacy. If enabling cookies doesn’t work, you can try accessing the site with a different browser.

What forms of payment do you accept?
We accept Visa, Mastercard, American Express, and Discover. We do not accept payment by check, money order or purchase order, and we do not accept orders through the mail. Please note that online orders may be executed with real-time credit card processing, and your card may be charged before your order PICKUP FROM STORE.

What is the “card verification number”?
If you’re paying with Visa, Mastercard or Discover, you must provide the credit card verification number in order to place your order. This is the three-digit number located on the far right side of the signature line, on the back of your card. If you cannot read this number on your card, please contact your issuing bank or financial institution. We cannot accept orders without this number.

There seems to be an issue with my credit card, but I don’t think there’s a problem with it. What’s going on?
Your card might be declined for various reasons. Please check to make sure that the name and address entered in the “Billing Information” field are entered exactly as this information appears on the statements you receive from the issuing bank or financial institution. Also, confirm that the credit card number, expiration date and card verification number are correct. If this doesn’t work, please contact your issuing bank or financial institution to verify your information, and make sure there are no holds placed on your account. If trouble persists, please let us know via our contact page.

Is my personal information kept private?
We do not resell or distribute your addresses, phone number, email address or any other personal information to anyone. Your phone number and email address will only be used if we, or the courier delivering your package, need to contact you with a question about your order.

Can I change or cancel my order after it is placed?
We process orders very quickly in order to ensure the fastest delivery possible. Because of this, we usually cannot change or cancel your order once it has been submitted. Please be sure to check all information very carefully before placing your order. If you discover a mistake, please contact us at (561) 270-9131 and ask for online sales or (561) 907-2714 directly to let us know ASAP.

What happens if I order something out of stock?
We work hard to prevent this from happening. Occasionally, however, orders will slip through that contain out-of-stock items. In these instances, we reserve the right to cancel either the out-of-stock item(s) or your entire order; we will, of course, also issue a refund to your credit card for any items we cannot ship. We will also contact you to let you know that we have modified your order.

cannot be guaranteed to make it on the delivery truck that week.

Your website says you have the item in stock but it’s not in my local store.
The website inventory is a reflection of our warehouse stock. It does not take into account individual stores stock of an item. Please call your local store before visiting to confirm they have the item, you’re looking for, in stock.

What happens if I order something out of stock?
We work hard to prevent this from happening. Occasionally, however, orders will slip through that contain out-of-stock items. In these instances, we reserve the right to cancel either the out-of-stock item(s) or your entire order; we will, of course, also issue a refund to your credit card for any items we cannot ship. We will also contact you to let you know that we have modified your order.